I received a failed refund notification. What are the next steps?

A notice is sent to you when HolidayRentPayment, powered by the YapStone payments platform, is unable to recover funds from your bank account or when a direct debit request is rejected by your bank.
The notice you receive advises what's required to resolve your issue and prevent future payments being held or delayed, so review your email carefully for details of next steps particular to your account.

There are many reasons why we may be unable to debit your account; for example, there may have been insufficient funds at the time of the request, or your bank account or mandate may not be set up to allow debits.