I am a Property Manager/Home Owner

Service

• Corona Virus – Covid-19 Update
• What happens once I've filled in my bank change form?
• How do I change or amend a bank account?
• How do I fill in my form using DocuSign?
• How do I contact HolidayRentPayment?
• Who is HolidayRentPayment?

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Payments

• Why didn't I receive the full payment from the guest?
• I have only received one of several payments. Is this normal?
• When will I receive payment from my guest?
• Payment Timeframes - Check-In Payments
• Payment Timeframes – Advanced Payments
• Payment Timeframes

Refunds

• Will I be charged for issuing a refund?
• What is the purpose of a Direct Debit Mandate?
• I received a failed refund notification. What are the next steps?
• How do I issue a refund to a guest?
• Does HolidayRentPayment automatically issue refunds to guests?

Chargebacks

• What is YapStone doing to protect homeowners from chargebacks?
• What are the most common types of chargebacks?
• Can I dispute a chargeback?
• Why do I have to pay a chargeback Fee?
• My guest told me that he cancelled his/her chargeback, so why have I not received the funds yet?
• Why are you asking me to provide documents when you can see them in my reservation manager dashboard?

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