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  1. HolidayRentPayment
  2. I am a Property Manager/Home Owner

I am a Property Manager/Home Owner

Service

  • Corona Virus – Covid-19 Update
  • What happens once I've filled in my bank change form?
  • How do I change or amend a bank account?
  • How do I fill in my form using DocuSign?
  • How do I contact HolidayRentPayment?
  • Who is HolidayRentPayment?
See all 15 articles

Payments

  • Why didn't I receive the full payment from the guest?
  • I have only received one of several payments. Is this normal?
  • When will I receive payment from my guest?
  • Payment Timeframes - Check-In Payments
  • Payment Timeframes – Advanced Payments
  • Payment Timeframes

Refunds

  • Will I be charged for issuing a refund?
  • What is the purpose of a Direct Debit Mandate?
  • I received a failed refund notification. What are the next steps?
  • How do I issue a refund to a guest?
  • Does HolidayRentPayment automatically issue refunds to guests?

Chargebacks

  • What is YapStone doing to protect homeowners from chargebacks?
  • What are the most common types of chargebacks?
  • Can I dispute a chargeback?
  • Why do I have to pay a chargeback Fee?
  • My guest told me that he cancelled his/her chargeback, so why have I not received the funds yet?
  • Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
See all 14 articles
HolidayRentPayment