I am a Property Manager/Home Owner

Payments

• Why didn't I receive the full payment from the guest?
• I have only received one of several payments. Is this normal?
• When will I receive payment from my guest?
• Payment Timeframes - Check-In Payments
• Payment Timeframes – Advanced Payments
• Payment Timeframes

Service

• How do I contact HolidayRentPayment?
• Who is HolidayRentPayment?
• What payment types are accepted?
• What are your service fees?
• What are the HolidayRentPayment Terms and Conditions?
• I want to deactivate my HolidayRentPayment account

See all 12 articles

Refunds

• Will I be charged for issuing a refund?
• What is the purpose of a Direct Debit Mandate?
• I received a failed refund notification. What are the next steps?
• How do I issue a refund to a guest?
• Does HolidayRentPayment automatically issue refunds to guests?