We may be able to submit a counterargument to the issuing bank on your behalf depending on the chargeback reason and if there is enough compelling evidence to disprove the cardholder’s claim.
Depending on your type of chargeback, we will request different types of information from you that may include your cancellation policy, conversations between you and your guest, and invoices of work that have been carried out, such as cleaning bills or repairs. With this information we will then build a documented response to dispute the guest’s chargeback claim. The issuing bank dictates the deadlines for chargeback disputes so we may not be able to dispute your case if we do not receive these documents by the date specified in our email.