Service
- What is a Beneficial Ownership document?
- What happens once I've filled in my bank change form?
- How do I change or amend a bank account?
- How do I fill in my form using DocuSign?
- How do I contact HolidayRentPayment?
- Who is HolidayRentPayment?
Payments
- Why didn't I receive the full payment from the guest?
- I have only received one of several payments. Is this normal?
- When will I receive payment from my guest?
- Why was I charged a higher rate on a transaction?
- Payment Timeframes - Check-In Payments
- Payment Timeframes – Advanced Payments
Refunds
Tax Related
- I am a property owner/manager based in the UK; how will Brexit impact me?
- I am a property owner/manager based in the UK, why am I being charged VAT?
- I am a property owner/manager based in the UK, will I be charged a cross-border fee?
- I am a property owner/manager based in the UK, will I receive a VAT invoice now?
- I am a property owner based in Europe and did not notice any VAT charged on my invoice, why is this?
- I am a property owner based in Ireland and noticed I was charged VAT, why is this?
Chargebacks
- What is YapStone doing to protect homeowners from chargebacks?
- What are the most common types of chargebacks?
- Can I dispute a chargeback?
- Why do I have to pay a chargeback Fee?
- My guest told me that he cancelled his/her chargeback, so why have I not received the funds yet?
- Why are you asking me to provide documents when you can see them in my reservation manager dashboard?