Once your application is approved, a welcome email will be sent to the email address you provided during onboarding.
If your bank account is located in the UK or in the Euro/SEPA zone, this email will also contain a link to a Direct Debit Mandate. You should sign and complete the Direct Debit Mandate. If you do not complete the Direct Debit Mandate, you will not be able to provide refunds through your HolidayRentPayment account, and your guest payments may not be processed.
You can complete your Direct Debit Mandate by clicking here.
You can then start managing your property and payments directly from your dashboard. When a guest books your property, your dashboard will be automatically updated.
You will receive an email confirmation upon guest payment and after the reservation is confirmed, the funds are sent to your bank account according to the payment timeframes of our service.
When funds are sent to your account, you will receive two emails confirming your direct deposit details and the service fees paid. Once you receive these notifications, funds are usually available in your bank account by the 3rd business day.
For Advanced Payments, funds should appear in your account by the 7th business day after a payment has been made by your guest. See "Payment Timeframes - Advanced Payments" for more detail.
For Check-In Payments, funds should be available in your account by the 7th business day after the guest checks in. See "Payment Timeframes - Check-In Payments" for more detail.